Return Policy

RETURN/EXCHANGE POLICY

Our product is hand-made and hand-crafted by artisans. Hence slight variations may be found from product to product. Since each piece is made to order, we do not provide any exchange /return policy

PLEASE NOTE

• All made to order garments are non-refundable unless there is a manufacturing defect. This does not affect your consumer rights.
• If your garments are damaged or faulty, please email us at hello@coucheworld.com within 48 hrs of receiving your garments with photo evidence of the defect and we will process an exchange. Please note that we do not refund shipping costs or any duties or taxes incurred.

Cancellations of orders are not permitted 24 hours after successful placement and payment of orders.

Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “at hello@coucheworld.com ” within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

• Order number
• Delivery address
• Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action. The product must be received within 10 days from the date of advice by Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.